Policy

Refund Policy

This Refund Policy explains how purchases made through Hooksparc are handled by Fatouma LTD.

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1. Digital Product Nature

Hooksparc is a digital product. Once access has been granted or the product has been delivered, it cannot be returned like a physical item.

2. General Refund Position

Because of the instant-access nature of digital products, all sales are generally considered final. Please review the product details carefully before purchasing.

3. Exceptions

We may review refund requests in limited situations, including:

• You were charged more than once for the same purchase.
• You did not receive access due to a verified technical issue.
• There was a clear billing error.

4. Non-Refundable Situations

• Change of mind after purchase.
• Not using the product.
• Expected results not achieved.
• Failure to read the product description before purchase.

5. Request Window

Any eligible issue should be reported within 7 days of purchase so we can review it fairly and quickly.

6. Chargebacks

If you experience a problem, please contact us first before initiating a payment dispute. We are happy to review genuine billing or access problems directly.

7. Contact

For refund-related questions, please contact us through the Contact page on this website.